REMOTE DBA SERVICE PLANSWe Manage Your Databases, So You Can Focus On Your Business

Business Care

Business Basic - 24x7, M-F, 60 min Response

Business Care provides comprehensive database support during standard business hours (5x9). Business Care includes 60 minute response, continuous monitoring and telephone technical support.

Mission-Critical

Premium Support - 24x7, 7 days, 15 min Response

Mission-Critical Support is the highest level of service from BraveSoft. This plan is designed specifically for complex, mission critical requirements to move from reactive, break fix support to proactive support.

Service Offering Features	Business Care	Mission Critical
Support Hours	7am-7pm Coverage	24x7 Coverage
Days of Support	Mon-Fri Coverage	7 days per week Coverage
Response Time (Notification)	60 minutes	5 - 15 minutes *
iBST Monitoring and Alert Response	24x7, 365	24x7, 365
iBST Reports - Activity journal, Trending, Database Statistics	24x7, 365	24x7, 365
Proactive Maintenance
Upgrades & Patches
Health Check / System Reviews
iBST Tracking Portal
Preventive Maintenance
Component Monitoring (such as o/s, applications, network)
Secure, Remote Access
Assigned Primary DBA Contact
Monthly - Quarterly reviews to analyze trends
Assigned Primary Technical DBA Contact
Designated Account Manager
Secure VPN site-to-site Tunnel

Assigned Primary and Secondary DBA

You will have contact with a designated professional who is familiar with your infrastructure and business goals.

Supported Systems

Oracle 8, 9i, 10g & 11g; EBS 11i/12g; MSSQL 2000, 2005 & 2008; MySQL; RedHat Linux; Unix; Windows 2003